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Vacation Rental Policies

Rental Rates

Weekly rates do not include applicable sales and accommodations taxes (10%), car pass fees (if applicable) or the reservation fee that includes damage protection (see details below). Rates and fees are subject to change.  Please read What You Should Know Before Booking to understand our services and fees and how they compare to our competitors.

Rental rates and reservation fee include:

  • Departure cleaning
  • Bed and bath linen includes 2 bath towels, 1 hand towel and 1 wash cloth per person
  • Bath “starter” amenities per bathroom – 2 rolls of toilet tissue, 1 bath bar, 1 facial bar, 1 shampoo, 1 body lotion and 1 box of facial tissue
  • Kitchen/Laundry starter amenities – liquid dishwashing soap, dishwashing detergent, 1 single use box of laundry detergent, and 1 roll of paper towels
  • Express check-in for guests that have paid in full and have signed a rental agreement

*Items not provided:  Beach towels, beach chairs, pool toys, cribs, high chairs and bicycles are not provided but can be purchased and/or rented from local companies.  Please see Things to Do for rental information. 

*Personal items, such as hairdryers or kitchen spices, are not guaranteed to be in the home, so please bring your own if deemed important while you are here!

Weekly Rentals

Reservations during peak seasons are Saturday-to-Saturday with a 7-night minimum stay.  This policy can be flexible during off-peak seasons depending on the property and time of year.  Please call our office to inquire about reservations with 3-night or 4-night minimums during non-peak times in the Fall, Winter and Spring.

DEPOSIT

When you book your Hilton Head rental home, villa, or condo a deposit of 40% of the rental rate and taxes plus the 6% reservation fee is required to confirm the reservation. Deposit can be paid by MasterCard, Visa or American Express. Deposits are held in Escrow in an FDIC insured, interest bearing account which Guest agrees to waive their right to this interest earned.

BALANCE

Your balance must be paid by check or money order and is due 45 days before arrival.

CANCELLATION POLICY

If a reservation is cancelled more than 90 days before the arrival date, deposit will be returned less the non-refundable reservation fee. If the cancellation occurs 90-46 days from the arrival date, the guest will forfeit the 40% deposit and non-refundable reservation fee. If cancellation is made 45 days or less from your arrival date, the total rental rate including tax and reservation fee will be forfeited. Changes in dates and unit can only be made prior to the 90 day cancellation period. Travel insurance can be purchased for 6.5% of your total rental, and is highly recommended.

CHECK-IN

Check-in time is 4:00 p.m. When planning your arrival, make sure it is no earlier than 4:00 p.m. The premises and its amenities will not be available prior to that time. Every effort is made to have your property cleaned and ready by 4:00 p.m. but it is not guaranteed. After-hours check-in can be made with prior notification.

CHECK-OUT

Check-out time is 10:00 a.m. Your Hilton Head rental should be secured and keys returned to our offices at 7 Executive Park Road. Refunds are not issued for early check outs or no shows.

TRAVEL INSURANCE

Travel Insurance is offered by Destination Vacation through CSA Travel Protection. When you purchase trip cancellation insurance, you protect your travel investment if an unforeseen event such as illness or mandatory hurricane evacuation should occur. Trip cancellation insurance is 6.5% of your total rental and is highly recommended. For more information on this comprehensive coverage, please click here for the online brochure or call CSA at 866-298-6846.

DAMAGE PROTECTION PLAN

Destination Vacation provides rental guests peace of mind for accidental damage during your stay. The protection will cover up to $2,500 for reported accidental damage. Damage must be reported before your departure. The protection plan does not cover malicious or intentional damage. Guests will be responsible for any expense in excess of $2,500. Guest agrees to indemnify Agent for any damages to the Dwelling or grounds and to the furnishings, including attorney’s fees, caused by the Guest’s negligence, or the persons in the Guest’s party or their guests, which occur during Guest’s occupancy.

CAR PASSES

Sea Pines Resort and Palmetto Dunes Plantation charge guests for weekly car passes. If your Hilton Head vacation home is located within these communities, Destination Vacation will coordinate the purchase and delivery of your requested number of car passes and add the fees to your reservation.

AGE REQUIREMENT

The age requirement to reserve an accommodation is 25 years.  The Guest who books the reservation and signs the rental agreement must meet this age requirement and occupy the premise the entire length of the reservation.

OCCUPANCY

The occupancy on each accommodation is limited to and will not exceed the number of persons indicated on the rental agreement. Exceeding maximum occupancy violates the terms and conditions of this agreement and may be subject to cancellation of reservation and forfeiture of rental funds.

USE

Any use of the dwelling other than residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event, such as weddings, reception, or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit. If the Guest misrepresents an event to the Agent, the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated and the guest will not be entitled to a refund.

LAUNDRY - WASHING MACHINES AND DRYERS

For your convenience, all of our houses, villas and condos have private washing machines and dryers inside the home.

INTERNET

For your convenience, free Wifi is offered to guests of all of our properties. Please refer to on-site property notebook for network login instructions and passwords.

POOL HEATING

Pool heat is available at an additional charge and must be arranged at least 14 days prior to your arrival to avoid additional service fees. The pool heat charge will be based on the season and prevailing rates at the time of your rental. Due to unforeseen mechanical problems with heating of pools, we will refund unused heat fee, but no adjustment will be made to rental rate.  Private pools are cleaned once a week with an additional clean scheduled mid-week during the summer season.  There will be a charge for extra requested cleanings. In the interim, a skimmer net is provided for guest use.

SPA HEATING

Spa heat for weekly vacation rentals is included at no extra charge for homes with spas that are either part of the swimming pool or stand-alone hot tubs.  Spa heat for extended stay/monthly rentals in the off-season is available for an additional charge.  Spa instructions must be followed in order to keep spas and pools circulating normally.  There will be a charge if service calls are necessary to correct pool and spa issues from negligence. 

PET POLICY

Pets are not permitted in our homes and villas or on the premises. If Guest is found in violation of this Policy, Destination Vacation reserves the right to immediately cancel your rental reservation and occupancy of the dwelling. Guest will forfeit all monies for the balance of their stay and incur a minimum penalty of $250.