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Vacation Rental Policies

Rental Rates

Weekly rates do not include applicable sales and accommodations taxes, car pass fees (if applicable) or the reservation fee.  Rates and fees are subject to change.  Please read What You Should Know Before Booking to understand our services and fees and how they compare to other property managers.

Rental rates and reservation fee include:

  • Bed and bath linens includes 2 bath towels, 1 hand towel and 1 wash cloth per person
  • Bath “starter” amenities per bathroom – 2 rolls of toilet tissue, 1 bath bar, 1 facial bar, 1 shampoo, 1 body lotion and 1 box of facial tissue
  • Kitchen/Laundry starter amenities – liquid dishwashing soap, dishwashing detergent, 1 single use box of laundry detergent, and 1 roll of paper towels
  • Express check-in, for guests that have paid in full and have signed a rental agreement, allows guests to go straight to rental property at 4:00p instead of checking-in at our office.  Limitations apply for non-US residents and guests of Turtle Lane Club.

*Items not provided:  Beach towels, beach chairs, pool toys, cribs, high chairs and bicycles are not provided but can be purchased and/or rented from local companies.  Please see Things to Do for rental information. 

*Personal items, such as hairdryers or kitchen spices, are not guaranteed to be in the home, so please bring your own if deemed important while you are here!

Weekly Rentals

Reservations during peak seasons are Saturday-to-Saturday with a 7-night minimum stay.  This policy can be flexible during off-peak seasons depending on the property and time of year.  Please call our office to inquire about reservations with 3-night or 4-night minimums during non-peak times in the Fall, Winter and Spring.


When you book your Hilton Head rental home, villa, or condo a deposit of 40% of the rental rate and taxes plus the reservation fee is required to confirm the reservation. Deposit can be paid by MasterCard, Visa, Discover or American Express. Deposits are held in Escrow in an FDIC insured, interest bearing account which Guest agrees to waive their right to this interest earned.


Your balance must be paid by credit card, E-check or regular check and is due 45 days before arrival.


If a reservation is cancelled more than 90 days before the arrival date, deposit will be returned less the non-refundable reservation fee. If the cancellation occurs 90-46 days from the arrival date, the guest will forfeit the 40% deposit and non-refundable reservation fee. If cancellation is made 45 days or less from your arrival date, the total rental rate including tax and reservation fee will be forfeited. Changes in dates and unit can only be made prior to the 90 day cancellation period. Travel insurance can be purchased for 7.95% of your total rental, and is highly recommended.


Check-in time is 4:00 p.m. When planning your arrival, make sure it is no earlier than 4:00 p.m. The premises and its amenities will not be available prior to that time. Every effort is made to have your property cleaned and ready by 4:00 p.m. but it is not guaranteed. After-hours check-in can be made with prior notification.


Check-out time is 10:00 a.m. Your Hilton Head rental should be secured and keys returned to our offices at 7 Executive Park Road. Refunds are not issued for early check outs or no shows.


For any reservation made within 3 weeks of an arrival date, we require a copy of the renter's driver's license and credit card at time of booking.  The guest who booked the reservation must arrive at our office during business hours to verify this information and receive the arrival packet to check-in. 


Travel Insurance is offered by Destination Vacation through CSA Travel Protection / Generali Global Assistance and is highly recommended. When you purchase trip cancellation insurance, you protect your travel investment if an unforeseen event such as illness or mandatory hurricane evacuation should occur. Trip cancellation insurance costs 7.95% of your total rental.  For more information on this comprehensive coverage, please click here for the online brochure or call Generali Global Assistance at 866-642-5889.


Destination Vacation provides peace of mind for accidental damage during your stay. The protection covers up to $2,500 for reported accidental damage and guest will be responsible for any expense in excess of $2,500. Damage must be reported before your departure. The protection plan does not cover poor judgment, neglect or intentional abuse. Guest, including persons in the guest's party or their guests, agrees to indemnify agent and take responsibility for any damages to the dwelling, furnishings or grounds, including attorney’s fees, which occur during guest’s occupancy that are not reported or deemed to be accidents.


Sea Pines Resort and Palmetto Dunes Plantation charge guests for weekly car passes. If your Hilton Head vacation home is located within these communities, Destination Vacation will coordinate the purchase and delivery of your requested number of car passes and add the fees to your reservation.  Please be aware that Hilton Head communities have strict standards regarding the number and types of vehicles allowed to park at a property. None of these communities allow street parking, electric bikes or scooters, motorcycles, RVs, boats or trailers, and many driveways are limited to a certain number of vehicles. You must adhere to local regulations at all times during your stay.


The age requirement to reserve an accommodation is 25 years.  The Guest who books the reservation and signs the rental agreement must meet this age requirement and occupy the premise the entire length of the reservation.


The occupancy on each accommodation is limited to and will not exceed the number of persons indicated on the rental agreement. Exceeding maximum occupancy violates the terms and conditions of this agreement and may be subject to cancellation of reservation and forfeiture of rental funds.


Any use of the dwelling other than residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event, such as weddings, reception, or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit. If the Guest misrepresents an event to the Agent, the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated and the guest will not be entitled to a refund.


For your convenience, all of our houses, villas and condos have private washing machines and dryers inside the home.


For your convenience, free Wifi is offered to guests of all of our properties. Please refer to on-site property notebook for network login instructions and passwords.


Pool heat is available at an additional charge and must be arranged at least 14 days prior to your arrival to avoid additional service fees. The pool heat charge will be based on the season and prevailing rates at the time of your rental. Due to unforeseen mechanical problems with heating of pools, we will refund unused heat fee, but no adjustment will be made to rental rate.  Private pools are cleaned once a week with an additional clean scheduled mid-week during the summer season.  There will be a charge for extra requested cleanings. In the interim, a skimmer net is provided for guest use.


Spa heat for weekly vacation rentals is included at no extra charge for homes with spas that are either part of the swimming pool or stand-alone hot tubs. Refunds will not be offered for unforeseen mechanical problems that prevent spas from operating properly.  Spa heat for extended stay/monthly rentals in the off-season is available for an additional charge.  Spa instructions must be followed in order to keep spas and pools circulating normally.  There will be a charge if service calls are necessary to correct pool and spa issues from negligence.


Unless arranged in advance with a "Pet Friendly Home," Pets are not permitted in our homes and villas or on the premises. If Guest is found in violation of this Policy, Destination Vacation reserves the right to immediately cancel your rental reservation and occupancy of the dwelling. Guest will forfeit all monies for the balance of their stay and incur a minimum penalty of $325. Please note that we cannot guarantee that properties advertised as not allowing pets have never had a pet in the property.


As covered under ADA Regulations, a Service Animal is a dog that has been trained to perform specific work or tasks for a person with a disability.  If the disabled person is part of the traveling party, the Service Animal may occupy a rental property even if a “No Pet” policy exists for the property.  Examples of duties performed by Service Animals include but are not limited to assisting persons who are visually or hearing impaired, prone to seizures, in the presence of allergens, in need of wheelchair assistance, in need of balance or stability assistance, prone to impulsive or destructive behaviors or other such duties.  Dogs whose sole function is to provide comfort or emotional support do not qualify as Service Animals under ADA Regulations and we invite Guests with these types of pets to review our Pet Friendly Homes page.  

Upon written request by Guest in advance of the reservation, Destination Vacation shall make reasonable accommodations for a Service Animal in accordance with ADA Regulations and advance pet fees shall be waived other than a refundable security deposit.  Guest should provide a description of the specific work or tasks that the Service Animal has been trained to perform.  Misrepresentation of a Service Animal will result in withdrawn consent and online or mail-in “certifications” from non-ADA organizations will not be approved.  Destination Vacation reserves the right to demand removal of previously approved service animal upon evidence of aggressive behavior, injury to persons or damage to property caused by the animal. 


Smoking is not permitted inside our homes and villas.